JOB PURPOSE:

WFP Somalia is seeking to fill 2posutions of IT Operations Assistant (SC5) 2 positions based in Hargeisa and Dolow Respectively. The role holders are responsible for ensuring effective delivery IT services In their Area Offices.

KEY ACCOUNTABILITIES: (not all-inclusive, within delegated authority)

• Install, configure and maintain standard WFP computer hardware and software systems and networks; Diagnose hardware and software prob lems and replace defective components.

• Provide ServiceDesk support, logging and troubleshooting problems as they arise, updating the knowledge base and recommending long term solutions. • Support standard WFP desktop and smart phone applications including email, Internet, and chat systems, support special or locally developed applications.

• Support conferencing services including setting up teleconference, video teleconference, and presentation equipment.

• Provide remote support to WFP Area Offices and conduct field missions when required.

• Plan, schedule and perform data backups and disaster recovery operations.

• Perform LAN administration including maintaining network infrastructure, diagnosing and troubleshooting cables, switches, routers and net work-attached devices; Maintain implemented network security measures to protect data, software, and hardware; Ensure the LAN documen tation is up to date.

• Perform system administration including installing, configuring, maintaining, diagnosing and troubleshooting servers; Administer and maintain network services including WFP global AD, DHCP, DNS and Network Shares.

• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes; Suggest improvements to methods and processes to support the continuous improvement of IT services.

• Install, configure and maintain virtualization systems including VMWare, Hyper V and N-Computing.

• Support the development of standard materials such as training documentation and web content on behalf of senior officers, to ensure staff have access to the required information about IT services and products.

• Maintain and update custom corporate web pages for WFP Somalia including SharePoint site, IT Communities profile and GLASS dashboard, Update documentation and user and technical manuals on SharePoint

• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Perform other related duties as required by WFP Somalia.

QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED

Education: Completion of Secondary school education preferably supplemented by tertiary learning in Information Technology, computer science or any relevant field.

Experience: At least five (5) years of experience with a secondary school certificate OR University degree (Diploma/Bachelor’s) with a minimum of two (2) or more years of experience in IT-related fields.

Languages: Fluency in both oral and written communication in English and Somali required.

Knowledge & Skills:

• Has experience resolving more complex technical issues.

• Has worked with head of units in defining requirements for functional area.

• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

How to apply

These positions are open to qualified Somali national candidates only. Female candidates are highly encouraged to apply. WFP offers female friendly spaces in the workplace.

Interested and qualified candidates are requested to submit online applications through Workday using the link below:

• External Applicants: Click Here

• Internal Applicants: Click Here

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles. WFP is an equal opportunity employer, and we are committed to promoting diversity and gender balance.

Selection of candidates is made on a competitive basis.

WFP does not charge any application fees to candidates.