About WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

What will you do?

Deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of Digital Assistance services.

• Be the point of contact at the duty station for the Beneficiary Management systems (SCOPE) related problems and inquiries.

• Receive incidents and services requests from staff and escalate the tickets to various technical groups as necessary.

• Promptly conduct analysis of all FSP validated Mobile numbers and provide timely feedback/validation reports to the transfers management team.

• Performed analysis, diagnosis and resolution of SCOPE IT problems for end-users, recommend and implement corrective solutions as needed.

• Follow-up on all open and pending tickets and work with the different teams to resolve tickets.

• Deploy SCOPE hardware and software, applications/programs, utility and auxiliary software.

• Conduct SCOPE pre-deployment field assessment missions in all delivery locations.

• Participate in all SCOPE pilot and live distributions and registration of beneficiaries.

• Undertake SCOPE support missions to WFP partners.

• Document software and hardware failures and escalated for corrective actions.

• Avail/upload SCOPE delivery and training documentation on WFP Team Workspace platform.

• Train Area Office staff, NGO partners and stakeholders as required.

• Perform other related duties as required.

• Track equipment / registration kits deployed to the field and produce reports as and when required.

Do you meet the minimum requirements?

Education:

Completion of Secondary School Education is a mandatory.

Experience:

• Minimum 5 years’ work experience in IT, Telecommunications and Information Management and operating systems administration.

• Hands-on experience on biometric systems i.e. setting up and supporting biometric registrations is an added advantage.

Knowledge & Skills:

• Proven Knowledge and ability to effectively use basic software packages and commonly used office equipment.

Languages: • Fluency in both oral and written communication in English and Somali is a requirement (proficiency/level C).

Are you competent for this job? Do you have

• General knowledge of UN system policies, rules, regulations and procedures governing ICT services. Knowledge of current developments in the IT industry would be an asset.

• Strong organizational skills and ability to deliver timely high-quality deliverables.

• Awareness of overall IT governance structure.

• Knowledge of current IT industry developments.

• Project and time management skills.

• Strong communication and collaboration skills with different stakeholders.

• Critical Thinking ability to analyse situations and make decisions based on on-hand information.

• Ability to work independently on analytical and technical matters with minimum supervision.

How to apply

Interested and qualified candidates are requested to submit online applications through E-Recruitment using the link below:

Career Opportunities: Digital Assistance Services Support Assistant SC5 Mogadishu (829852) (successfactors.eu)

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles. WFP is an equal opportunity employer, and we are committed to promoting diversity and gender balance.

Selection of candidates is made on a competitive basis.

WFP does not charge any application fees to candidates.