Job Description

The Receptionist is the first point of contact for customers, visitors, and partners. The role is responsible for creating a positive first impression by providing courteous, professional, and efficient front-desk service, while ensuring smooth communication and coordination within the bank’s operations.

Key Roles & Responsibilities:

Front Desk Management

• Greet customers and visitors warmly and professionally.

• Manage the reception area to ensure it is clean, organized, and welcoming.

• Direct customers to the appropriate departments/ floors.

• Manage customer waiting lists during busy hours.

Communication & Call Handling

• Answer incoming calls promptly and professionally.

• Route calls to the relevant staff or department.

• Take accurate messages and ensure timely delivery.

• Handle customer inquiries with courtesy and provide basic information about bank services.

Customer Support

• Assist customers with form-filling and general inquiries.

• Provide information on required documents for account opening and financing.

• Support customers with digital banking onboarding (app downloads, online banking guidance).

• Maintain excellent customer service and ensure customer satisfaction.

Administrative Duties

• Receive, sort, and distribute mail and documents.

• Manage meeting room schedules and ensure rooms are prepared for appointments.

• Maintain visitor logs and register entry/exit for security purposes.

Compliance & Professionalism

• Maintain confidentiality of customer information at all times.

• Follow all bank policies, procedures, and Shariah-compliant service guidelines.

• Ensure the reception area meets internal service quality standards.

• Report suspicious activities or security concerns.

Coordination & Support

• Coordinate with security personnel for customer movement and visitor access.

• Work closely with Customer Service and Admin teams to improve customer flow.

• Support branch events, awareness campaigns, and meetings as needed.

Job Requirements:

Education

• Degree in Business Administration, Management or related field.

• Additional training in hospitality or communication is an advantage.

Experience

• Minimum 1 year experience in a front-desk, receptionist, or customer service role.

• Banking experience is an added advantage

Skills & Competencies

• Excellent communication and interpersonal skills.

• Professional appearance and positive attitude.

• Strong organizational and multitasking abilities.

• Good command of Somali and English.

• Basic computer skills (Microsoft Office, email, printers, etc.).

• Ability to remain calm and polite in a busy environment.

• Strong sense of confidentiality and integrity.

Additional Details

Employment Type

Full-time

Work Mode

Onsite

How to apply

https://talent.basehr.co.uk/apply/431a1231-654b-4824-ab7e-174f0c4f5491