VACANCY INFORMATION

Job Title

Digital Transformative Solutions Specialist (DTS-S)

Manager

Program Manager.

Name/Title

Department/Office

Program Department

History

of

New

Contract Type

Local 1

Position

Employee Type

Fixed Term, Full Time

Contract Duration

2+ Years

Hours per Week

40

Location

Baidoa, Southwest State – Somalia. (with frequent ravels)

The Digital Transformative Solutions Specialist (DTS-S) will equip program participants with weather, early warning, agricultural advisory, employment and market information to access and strengthen resilient livelihoods. He/she will oversee the deployment and maintenance of the M-DALAG, Xogsiiye and SHAQO online platforms, technical backstop to the EMERGE technical unit, TVET job placement mechanisms and business coaches, and develop new service offerings to cater for evolving needs. They will support savings groups to better understand and employ digital savings and financial services and collect data to support credit history development. Support the contextualization of coaching approaches, ensuring that digital enablers strengthen outreach to most marginalized groups. S/he will develop human-centered training modules and provide demonstrations in the use of digital technology for program participants. S/he will monitor platform(s) usage and customer satisfaction, analyze trends, and identify success factors/stories.

The position-holder will work with TVET institutions to strengthen their service offerings through the application of digital solutions. He/she will support the EMERGE network of business coaches to link to SMS market/employment information services, focal point-led WhatsApp groups, community cyber cafes, and on-line peer learning and buddy system platforms. The DTS-S will identify collaborations with existing digital entrepreneurial-support platforms (e.g. MESH Kenya) and contextualize content to meet program participant needs. The position-holder will champion interoperability with other UN, NGO, private and government-led job-seeking/job-pairing platforms to improve access to employment opportunities for job-seekers. S/he will link S4T group members to digital savings and other financial services to increase market penetration and financial inclusion. S/he will support SWS MoHADMA and MoAI to develop early warning and agricultural advisory content to share with program participants on EMERGE platforms.

The position-holder will support digital TVET graduates to identify and develop new digital solutions, prepare business plans and compete for the EMERGE Innovation Fund. S/he will provide technical support to digital entrepreneurs to refine their solutions to meet EMERGE program needs and pilot systems. They will represent the consortium in learning groups and technology forums, sharing best practices and identifying future collaborations.

MAJOR RESPONSIBILITES

% Of

Activity

End Results

time

Contextualized digital solutions enable program participants to access market, early

Program participants access digital solutions

warning, support networks, employment information and generate credit

to access employment opportunities;

information;

Program participants access market

Contextualized M-DALAG system mainstreamed in agri-business livelihood interventions;

information to strengthen business

Contextualized SHAQO system supports EMERGE program participants access

performance;

employment information;

·

Linkages established with Xogsiiye platform and TVET graduates access government-

supported job-seeking services;

Working with EMERGE MEAL team, develop metrics to measure user-engagement and

satisfaction with digital platform service offerings;

Identify ways to improve existing digital solutions and collaborate with technology

providers to upgrade them;

Establish and maintain system to track S4T group banking history and package to support

bank-linking activities;

Coordinate with MoAI and MoHADMA to mobilize early warning and agricultural advisory

information to share via multiple platforms;

§

Business coaches and graduates’ capacity to employ digital solutions strengthened

·    Program participants capacitated to

Develop contextualized curriculums to train business coaches and backstop program

employ digital solutions to sustain

graduation.

participants in the use of digital solutions;

Working with Gender and Youth advisor, contextualize digital solutions to specific needs

of marginalized groups;

§

Digital TVET graduates develop new products

·    8 Digital TVET graduates pilot solutions,

Working with EMERGE SLIA, support the development Digital Innovation Grant Award

with 2 becoming new systems employed

by the EMERGE program;

Standard Operating Procedure;

Support digital TVET graduates to develop digital and business solutions, prepare business

plans and pitches to compete for award;

Support award-winner to partner with the Somali Response Innovation Lab (SomRIL) to

pilot, monitor success and iterate digital solutions;

Collaborations with other digital platforms equip program participants with

·    New digital solutions strengthen women,

information and networks to sustain graduation;

youth  and  PLWD  engagement  in

Identify and develop collaborations with digital solutions platforms to support program

program activities

participants (e.g. MESH or other system systems);

Develop network of technology service providers to support upgrading existing and

design of new systems;

EMERGE technical approaches informed by latest youth-centric pedagogical

·    EMERGE program deploys women, youth

methods and program learning informs the sector

and PLWD digital solutions which enable

Participate in and contribute to technical forums regarding digital solutions targeting

sustained graduation

youth and women;

Identify digital solution providers and explore collaborations to strengthen EMERGE

program digital solutions.

Develop and maintain working relationships with key line ministries including MoAI,

MoHADMA, and MoLSA to source information and/or develop interoperability capacities

to strengthen program service offerings;

§

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required

Professional

·    At least 5 years of experience in managing digital solutions or technology projects.

Experience

·    Proven ability to implement and improve digital tools and systems.

·    Strong collaboration and problem-solving skills in a professional setting.

·    Basic knowledge of digital trends and tools relevant to the role. Experience working with community

groups or organizations;

Required

Education, training,

·    Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related

license,

registration,

and

field.

certification

·    Preferred: Master’s Degree in Digital Transformation, Business Technology Management, or equivalent.

Preferred

Knowledge

and

Qualifications

·    Proficiency in teaching skills

·         Skills in community engagement and partnership development

·         Experience in working with government agencies, NGOs and private stakeholders to promote and implement TVET initiatives

Travel and/or Work

Based in Mogadishu with 60%

Physical

· ​

Language

English language proficiency

travel outside of duty station.

Requirements

Requirement

Somali-May dialect preferred

Environment

s

Requirement

KEY WORKING RELATIONSHIPS

EMERGE Resilience and Livelihood

Will support by identifying entry points for digital solutions in livelihood

Monthly

Advisor

approaches. Facilitate linkages and develop information sharing agreement with

government line ministries. Link with EMERGE Tech. Specialists and to MoAI and

MoHADMA to channel early warning and agricultural advisory to different

platforms and groups;

EMERGE M&E Advisor

Will support in the development of a M&E framework to monitor customer

Quarterly

satisfaction, user engagement, and analysis of data emanating from systems;

EMERGE Graduation Advisor

Will support in the design of curriculums, choice a pedagogical methods and

Daily

linkages to other technical specialist to identify entry-points for digital solutions

integration, backstopping mechanism and trainings;

EMERGE GYSI Advisor

Facilitate linkages and information sharing agreement with SWS MoLSA for

Needs-basis

Xogsiiye system

EMERGE Communication Officer

S/he will identify, develop and share success/challenge stories with EMERGE

Needs-basis

communications team to develop marketing and lessons-learning materials to

share via various forums. Collaborate for the development of engaging interface

of digital solutions;

EMERGE Strategic Learning Advisor

Collaborate with SLIA for the Digital Innovation Award Standard Operating

Needs-basis

Procedure: (i) develop criteria; (ii) in-take method; (iii) pre-submission support

parameters; (iv) identification of judges; (v) post-award piloting phase; (vi)

identification of research data which platform enables;

EMERGE Sr. Ops Manager

Will support the coordination of monitoring, trainings, and technical backstopping

Needs-basis

exercises targeting implementing partners and coach/mentor networks. Will

support mapping of different youth-centric associations and clubs in target

locations;

EMERGE Agricultural Specialists

Will collaborate to identify ways whereby early agricultural advisory reaches

Needs-basis

farmers groups and triggers anticipatory actions.

Link with SWS MoAI for

agricultural advisory data to post on website

EMERGE DRM Specialist

Will collaborate to identify ways whereby early warning information from platforms

Needs-basis

can trigger anticipatory action by CACs. Link with SWS MoHADMA for agricultural

advisory data to post on website.

EMERGE S4T Specialist

Will collaborate with to identify entry point for introduction of digital solutions to

Needs-basis

savings groups, setting up mechanism to enable training/backstopping to coaches

and groups. Support design of ways to track group’s credit history

EMERGE EPC Youth Specialist

Will collaborate to integrate youth insights into the design of digital solutions for

Needs-basis

job-placement, entrepreneurial support networks, market and early warning

information. Will support monitoring of engagement and customer satisfactions

and offer recommendations to improve customer interface.

EMERGE EPC Gender Specialist

Will collaborate to integrate girls and women insights into the design of digital

Needs-basis

solutions for job-placement, entrepreneurial support networks, market and early

warning information. Will support monitoring of engagement and customer

satisfactions and offer recommendations to improve customer interface

EMERGE Market linkages coordinator

Support with the mapping of VCs, share market information and provide a referral

pathway to Saving groups and other FSPs

World Vision GIS Specialist

Will support the mapping of program participant engagement, specifically the

Needs-basis

relationships between rural and urban entrepreneurial activity

SWS Ministry of Youth and Social

Will collaborate to create linkages to government-led Xogsiiye system

Needs-basis

Affairs

SWS MoAI of

Will collaborate to create channels for agricultural advisory to be downscaled to

Needs-basis

farmers groups supported by the program;

Coaching/mentors networks

Train coaches, mentors and program groups in the use of digital solutions.

Needs-basis

Provide periodic backstop to groups to strengthen user understanding of

platforms

CORE COMPETENCIES

☐ Be Safe and Resilient

☐ Build Relationships

☐ Learn and Develop

☒ Partner and Collaborate

☒ Deliver Results

☒ Be Accountable

☐ Improve and innovate

☐ Embrace Change

For Management positions only, select the top 2 prioritized competencies from below.

☐ Model Self-Management

☒ Engage, Influence, Lead

☒ Run an Effective

☒ Develop the Organisation

and Grow Others

and Agile Organisation

for the Future