Specific Responsibilities:

1. Case Management:

   • Conduct comprehensive assessments of clients' protection concerns and needs.

   • Identify the most appropriate and vulnerable individuals and groups facing protection concerns and issues

   • Develop individualized protection case management 

   • Refer the clients to the service providers or facilitate access to services that address clients' identified needs, such as psychosocial support, health and livelihood support.

   • Regularly monitor and review the progress of cases

   • Maintain accurate and confidential case records, including documentation of assessments, case plans, service provision, and progress updates.

   • Coordinate and collaborate with relevant service providers with coordination NRC protection teams such as protection service providers and improve referral mechanisms.

   • Advocate for clients' rights and access to services, working to address barriers and promote their well-being.

   • Refer psychosocial support service providers to provide the client counseling.

   • Empower clients to make informed decisions and actively participate in the case management process.

   • Assist clients in navigating legal processes, including referrals for legal aid and support during legal proceedings.

   • Raise awareness about protection issues within the community and advocate for policy changes to improve protection outcomes.

2. Coordination and Reporting:

   • Participate in case conferences, coordination meetings, and regular information sharing with relevant stakeholders.

   • Collaborate with other organizations, government agencies, and community leaders to ensure a coordinated and effective response to protection concerns.

   • Generate regular reports on case progress, outcomes, and challenges, as required by the organization or funding agencies.

   • Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC Protection staff.

   • Carry out administrative tasks as agreed upon.

   • Perform any other task as assigned by NRC management.

Skills and qualifications

• Diploma in social science, social worker, development studies, psychosocial counselling or related field of study.

• Minimum of 1-year relevant working experience in the field of protection and humanitarian program.

• Experience from working as a case worker or protection in a humanitarian/recovery context.

• Excellent interpersonal, written and verbal communication skills 

• Strong analysis skills (qualitative and qualitative)

• Strong cultural awareness and sensitivity

• Flexible and creative

• Ability and willingness to work and live in challenging conditions

• Excellent computer skills.

How to apply

https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/job/17180

Qualified female candidates are particularly encouraged to apply.

Candidates from the local communities of Kismayo who are currently in this location are highly encouraged to apply.